Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you and SURJ Media LLC, doing business as Hearth ("we," "us," or "our"), governing your access to and use of the Hearth family organizer application and related services available at hearthfamilyplanner.com (the "Service").

By creating an account, starting a free trial, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not use the Service.

To use the Service, you must:

• Be at least 18 years of age. The Service is not intended for and may not be used by individuals under 18.
• Have the legal capacity to enter into a binding contract in your jurisdiction.
• Not be prohibited from using the Service under applicable law (including U.S. export control and sanctions regulations).

If you are accepting these Terms on behalf of a business or organization, you represent that you have authority to bind that entity. References to "you" include that entity.

3.1 Account Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@hearthfamilyplanner.com if you suspect unauthorized access to your account.

3.2 Households

Each subscription is tied to one Household — a shared workspace for a single family unit. The member who creates the household is the Household Admin and has elevated permissions including inviting and removing members, locking calendar events, and managing household settings.

• A single subscription covers all members of one household. You may not use a single subscription to serve multiple unrelated households.
• The Household Admin is responsible for the household's compliance with these Terms and for all actions taken by household members.
• If the Household Admin deletes the household or their account, all household data and member accounts within that household will be permanently deleted after a 30-day grace period.

3.3 Member Invitations

You may only invite individuals who are members of your household (e.g., spouses, partners, family members living in the same home). You may not invite individuals outside your household to access the Service under your subscription.

4.1 Plans & Pricing

Hearth offers the following paid subscription plans:

• Monthly plan: $5.00 USD per month, billed monthly.
• Annual plan: $50.00 USD per year, billed annually (equivalent to ~$4.17/month).

Pricing is subject to change. We will provide at least 30 days' notice before any price change takes effect for existing subscribers.

4.2 Billing

Subscriptions are billed automatically through Stripe, Inc. at the start of each billing cycle. By subscribing, you authorize Stripe (on our behalf) to charge your payment method on a recurring basis. You must keep your payment information current.

If a payment fails, we will retry up to three times over 7 days. If payment continues to fail, your access will be suspended until payment is resolved. You will receive email notices for failed payments.

4.3 Cancellation

You may cancel your subscription at any time from Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing period — you retain access until then. We do not prorate or refund partial billing periods.

4.4 Refunds

All payments are non-refundable except where required by applicable law, or at our sole discretion in exceptional circumstances (e.g., billing errors). To request a refund, contact us at support@hearthfamilyplanner.com within 14 days of the charge.

4.5 Taxes

Stated prices do not include applicable taxes. You are responsible for all taxes, levies, and duties imposed by taxing authorities based on your location. Where required, we will collect and remit applicable sales tax or VAT through Stripe.

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial.

• At the end of the trial period, you must subscribe to continue using the Service. If you do not subscribe, your access will be suspended and your data retained for 30 days before permanent deletion.
• Free trials are available to new accounts only. We reserve the right to cancel or modify trial offers at any time.
• Creating multiple accounts to obtain additional free trials is a violation of these Terms and may result in account termination.

You agree to use the Service only for lawful personal household organization purposes consistent with these Terms. You agree not to:

• Use the Service for any commercial, resale, or multi-household purposes not explicitly permitted.
• Attempt to gain unauthorized access to the Service, accounts, databases, or computer systems related to the Service.
• Scrape, crawl, or systematically download data from the Service by automated means.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Upload or transmit viruses, malware, or any code designed to disrupt, damage, or gain unauthorized access to systems.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Violate any applicable local, state, national, or international law or regulation.
• Use the Service to harass, abuse, or harm another person.
• Share your account credentials with individuals outside your household.

Violations may result in immediate suspension or termination of your account without refund.

7.1 Ownership

You retain full ownership of all content you create in the Service, including calendar events, lists, meal plans, and any other data you input ("Your Content"). Hearth does not claim any ownership over Your Content.

7.2 License to Us

By using the Service, you grant Hearth a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely for the purpose of providing the Service to you and your household members. This license ends when you delete Your Content or your account.

7.3 Data Portability

You can export your data at any time from Settings → Export Data. We provide:

• Calendar data in standard .ics format (compatible with Google Calendar, Apple Calendar, Outlook).
• Lists and meal plans in .csv format.

7.4 Responsibility for Content

You are solely responsible for Your Content. You represent that you have all rights necessary to submit Your Content and that it does not violate any law or third-party rights.

The Service includes an optional two-way sync with Google Calendar. By connecting your Google account, you authorize Hearth to access your Google Calendar data on your behalf, subject to the permissions you grant during the OAuth flow.

• Your use of Google services through the integration is also subject to Google's Terms of Service and Privacy Policy.
• Hearth is not affiliated with or endorsed by Google LLC.
• We handle Google user data in accordance with our Privacy Policy § 3 and the Google API Services User Data Policy.
• You may disconnect the integration at any time from Settings. This revokes Hearth's access to your Google Calendar going forward.

The Service, including its design, code, features, logos, trademarks, and content created by Hearth, is owned by Hearth and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand names.

Subject to your compliance with these Terms and payment of applicable fees, Hearth grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial household organization purposes.

You may not copy, modify, distribute, sell, or sublicense any part of the Service without our prior written consent.

The Service integrates with third-party services including Google, Stripe, and others. Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, content, security, or practices of any third-party service.

Links from the Service to third-party websites are provided for convenience only and do not imply endorsement.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEARTH DISCLAIMS ALL WARRANTIES, INCLUDING:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF DATA DISPLAYED IN OR THROUGH THE SERVICE.

We do not guarantee that calendar sync with Google Calendar or other integrations will be continuous or error-free. Technology services experience downtime, and integrations depend on third-party APIs outside our control.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEARTH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:

• YOUR USE OF OR INABILITY TO USE THE SERVICE;
• ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR DATA OR THE SERVICE;
• ANY INTERRUPTION OR CESSATION OF THE SERVICE;
• LOSS OR CORRUPTION OF ANY DATA YOU TRANSMIT OR STORE THROUGH THE SERVICE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICE BY ANY THIRD PARTY.

IN NO EVENT SHALL HEARTH'S AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO HEARTH IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $50 USD.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

You agree to indemnify, defend, and hold harmless Hearth and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Your Content or your use of the Service in a manner that infringes any third-party rights.

14.1 By You

You may terminate your account at any time by deleting your account from Settings → Account → Delete Account. If you have an active subscription, cancellation takes effect at the end of the current billing period. Account deletion permanently removes your data within 30 days.

14.2 By Us

We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, if:

• You breach these Terms;
• Your payment is delinquent;
• We reasonably believe your account has been compromised or is being used fraudulently;
• Continued provision of the Service to you creates legal or security risk to us or other users.

We may also discontinue the Service with at least 90 days' advance notice to all users, providing data export tools during that period.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections 7.1 (Ownership), 9, 11, 12, 13, 15, and 16 survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles. If you are a consumer in the EEA or UK, mandatory consumer protection laws of your country may also apply.

16.1 Informal Resolution

Before filing a formal legal claim, you agree to contact us at support@hearthfamilyplanner.com and give us 30 days to resolve the dispute informally.

16.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in English, on an individual basis. The arbitration shall take place in a mutually agreed location or via videoconference. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

16.4 Small Claims

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

16.5 EU/UK Users

If you are a consumer in the EU or UK, mandatory consumer protection laws may provide you with the right to bring claims before local courts regardless of the arbitration clause above.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Send an email notice to your registered email address at least 14 days before the changes take effect.
• Display a notice in the app at login.
• Update the "Last updated" date at the top of this page.

Your continued use of the Service after the effective date of any changes constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and may request account deletion.

Questions about these Terms? Contact us: